FAQ

Stepro is a premier metal manufacturer in Malaysia specializing in high-quality HVAC and industrial components. Our core product lines include heavy-duty Air Conditioner Brackets, precision Circlips & Retaining Rings, and durable Galvanized Pipe Hangers. Beyond standard catalog items, we provide full-service OEM/ODM metal stamping solutions for clients across Southeast Asia and global markets.

Yes, we are experts in custom metal fabrication. If you have a technical drawing or a sample, our engineering team in Malaysia can reverse-engineer or design molds to your exact specifications. We handle everything from tool and die making to final production and quality control.

We offer flexible MOQs to support businesses of all sizes, from local Malaysian distributors to international wholesalers. While MOQ varies by product type (e.g., stamped metal parts vs. standard brackets), we strive to accommodate trial orders. Please Contact Our Sales Team for a specific quote tailored to your project.

Standard lead times are 2-4 weeks for most orders, including quality checks and packaging. Rush orders? Let us know—we’ll prioritize your project and keep you updated via email.

We process a wide range of metals suitable for diverse industries. Our capabilities include Stainless Steel (304/316), Galvanized Steel, Hot Rolled Steel, and Cold Rolled Steel. Whether you need corrosion-resistant outdoor brackets or high-tensile internal components, we can source the right raw material locally in Malaysia to keep costs competitive.

Absolutely. Stepro is an experienced exporter. We regularly ship container loads (FCL/LCL) to clients in Singapore, Australia, Europe, and the USA. We handle all necessary export documentation and packaging to ensure your goods arrive safely and on time, making us a reliable partner for global HVAC component sourcing.

Yes!  Sample fees apply but are deductible from your bulk order. 

Choosing Stepro means partnering with a verified Malaysian manufacturer rather than a trading company. We offer factory-direct pricing, strict 3-stage Quality Control (QC), and shorter lead times compared to importing from distant regions. Our expertise in progressive die stamping ensures consistent quality for high-volume orders.

Our manufacturing facility is strategically located in Perak, Malaysia. This central location in Peninsular Malaysia allows us to efficiently serve local clients in Kuala Lumpur and Penang, while offering rapid access to major logistics hubs like Port Klang for international shipping.