FAQ

Stepro is a reputable Malaysian manufacturer dedicated to producing high-quality metal fastening solutions. Our product range includes perforated metal strap, galvanized pipe hanger, air conditioner brackets, metal brackets, circlips and conduit straps. We proudly serve sectors such as construction, HVAC, and plumbing with innovative, durable products that meet stringent global standards.

Yes! We specialize in OEM/ODM manufacturing. Share your sketches, samples, or specifications, and our engineering team will handle prototyping, material selection, and bulk production to match your exact requirements.

We offer flexible MOQs to suit startups and large enterprises. While MOQs depend on product complexity, we work closely with clients to optimize costs—even for smaller trial orders.

Standard lead times are 2-4 weeks for most orders, including quality checks and packaging. Rush orders? Let us know—we’ll prioritize your project and keep you updated via email.

We use 3-stage QC checks: raw material inspection, in-process monitoring, and final pre-shipment testing. Detailed reports, including third-party certifications, are provided for transparency.

Yes, we export globally. Shipping costs depend on order volume, destination, and method (air/sea). We handle customs documentation, Incoterms (EXW, FOB, CIF), and door-to-door logistics for hassle-free delivery.

Yes!  Sample fees apply but are deductible from your bulk order. 

• Competitive pricing without compromising quality
• Strict confidentiality (NDA signing available)
• End-to-end solutions from design to delivery